Refund & Cancellation Policy

Effective Date: 18 June 2026

SlashCollect Private Limited (“SlashCollect”, “we”, “our”, or “us”) provides payment collection software, payment infrastructure, and related technology services to businesses and educational institutions. This Refund & Cancellation Policy explains how refunds, cancellations, failed transactions, and related payment matters are handled when using the SlashCollect platform.

1. Platform and Service Fees

Unless otherwise agreed in writing, fees paid to SlashCollect for its technology and platform services may include:

  • Subscription fees.

  • Onboarding or implementation fees.

  • Setup fees.

  • Platform or service charges.

  • Other fees agreed under a commercial or service agreement.

Unless specifically stated otherwise in the applicable agreement, such fees are non-refundable once the relevant service, onboarding, setup, or subscription period has commenced.

Any refund or credit issued by SlashCollect will be at its discretion or as specifically provided under the applicable commercial agreement.

2. Payments Made by Customers, Students, or Parents

Where SlashCollect is used by an educational institution or business to collect payments from its customers, students, parents, or other payers, the underlying payment is made to or on behalf of the relevant institution or business. Refunds relating to the underlying goods, services, fees, tuition, courses, subscriptions, or other amounts are governed by the refund and cancellation policy of the relevant institution or business. SlashCollect does not independently determine whether such an underlying payment should be refunded. Where a refund has been approved by the relevant institution or business, the refund may be processed through the applicable payment provider or banking partner.

3. Refund Processing

Once a refund is approved and initiated, the time taken for the funds to be credited to the payer may depend on the relevant bank, card network, UPI system, payment gateway, payment service provider, or other financial institution. SlashCollect does not control the processing timelines of third-party banking or payment systems. The amount ultimately credited may also be subject to applicable payment provider rules, transaction charges, or other applicable deductions.

4. Failed Transactions

A payment may fail due to reasons including:

  • Insufficient funds.

  • Bank or payment network issues.

  • Incorrect payment details.

  • Technical failures.

  • Payment limits or restrictions.

  • Expired or invalid payment authorization.

  • Security or risk controls.

  • Other reasons determined by the relevant payment provider or bank.

If a transaction fails but the payer’s account has been debited, the amount may be automatically reversed or refunded by the relevant bank or payment provider.

The applicable reversal timeline is determined by the relevant banking or payment partner and may vary depending on the payment method and circumstances.

5. Duplicate Payments

If a payer believes that the same payment has been made more than once, they should contact the relevant institution or business and/or SlashCollect with the transaction details. After verification, any eligible duplicate payment may be refunded or adjusted in accordance with the applicable payment and refund process.

6. Cancellation of Payment Plans

Where the platform is used to facilitate recurring or scheduled payments, cancellation of a payment plan or collection schedule may be subject to the terms agreed between the payer and the relevant institution or business. Cancellation of a payment plan does not automatically cancel any underlying amount that is already due and payable. Any payment authorization or mandate may also be subject to the rules and procedures of the relevant payment network, bank, or payment service provider.

7. Cancellation by Institutions or Businesses

An institution or business using SlashCollect may discontinue its use of the platform in accordance with the applicable service agreement or commercial terms. Termination or cancellation of the platform service does not automatically cancel:

  • Amounts already due to SlashCollect.

  • Fees or charges incurred before termination.

  • Transactions already initiated.

  • Payment obligations owed by customers, students, parents, or other payers to the institution or business.

Any outstanding amounts will remain payable in accordance with the applicable agreement.

8. Chargebacks and Payment Disputes

Certain payment methods may allow a payer to raise a dispute or chargeback through their bank, card issuer, payment provider, or other financial institution. Such disputes will be handled in accordance with the applicable rules and procedures of the relevant payment network or financial institution. SlashCollect may provide relevant transaction information to the institution, payment provider, or financial institution where required to investigate and resolve the dispute.

9. Non-Refundable Services

Unless otherwise agreed in writing, the following are generally non-refundable after the applicable service has been provided or commenced:

  • Onboarding and implementation services.

  • Platform setup charges.

  • Subscription or service fees for a period that has already commenced.

  • Customized development or integration work.

  • Other services specifically identified as non-refundable in the applicable commercial agreement.

10. Exceptions

Nothing in this Policy is intended to limit any refund, cancellation, or other rights that cannot legally be excluded under applicable law. Where SlashCollect is required to provide a refund by applicable law or by an order of a competent authority, the applicable legal requirement will prevail.

11. How to Request a Refund or Raise an Issue

For payments made to an educational institution or business, the payer should first contact the relevant institution or business regarding the underlying refund. For issues relating specifically to the SlashCollect platform, billing, transaction status, or payment processing, you may contact us with:

  • Name of the payer.

  • Transaction or payment reference number.

  • Date of transaction.

  • Amount paid.

  • Relevant institution or business.

  • Description of the issue.

This information helps us investigate and resolve the matter efficiently.

12. Contact Us

For refund, cancellation, billing, or payment-related enquiries, please contact:

SlashCollect Private Limited

Email:

notifications@slashcollect.com

We will review eligible requests and coordinate with the relevant institution, payment provider, or banking partner where necessary.

© 2026 SlashCollect Private Limited. All rights reserved.